CONNECTED SERVICE DELIVERY
Bring every service, team and outcome into one connected platform.
TeAlaOla helps community organizations manage people, programs, communication, funding and outcomes from one secure, connected workspace.
Built for community services, whānau support and outcome-focused organizations.
Illustration of the TeAlaOla workspace.
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Who it is for
Built for organisations making a difference in their communities.
TeAlaOla supports organisations delivering health, wellbeing, cultural, social, family and community services — whether the mahi happens one-to-one, with a whānau, through a programme or across an entire community.
People & Whānau
Coordinate support around individuals, families, relationships, plans and goals.
Programmes & Community
Manage programmes, group sessions, outreach, enrolment, attendance and engagement.
Service Delivery
Capture individual appointments, navigation, home visits, support, follow-up and other service activity.
Funded Services
Connect delivery to contracts, funding, outcomes and reporting.
Technology should support relationships — not get in the way of them.
Your framework
Your framework at the heart of service delivery.
TeAlaOla allows organisations to embed their own cultural, wellbeing and outcomes frameworks directly into the way programmes and services are designed, delivered and measured.
A provider can connect programmes, services, plans, goals, service activities, assessments and outcomes to the relevant domains, dimensions, pillars, values, stages or outcome areas within their framework — so the structure your organisation already works to becomes the structure the platform records against.
Frameworks an organisation might configure
- Te Whare Tapa Whā
- Fonofale
- Kakala
- Tivaevae
- Te Mana Ola
- ʻAfa
- Your own framework
These are examples of frameworks an organisation may choose to configure. They are distinct models, developed by different peoples and authors for different purposes — they are not equivalents, translations or variations of one another. TeAlaOla does not own, author or endorse any of them. An organisation configures the framework it already works with, named and structured in its own words.
- 1
Your framework
Domains, dimensions, pillars, values, stages or outcome areas, set up in your own words.
- 2
Programmes, services & plans
Design what you deliver against the parts of the framework it is meant to support.
- 3
Service delivery
Appointments, sessions, visits and follow-up recorded once, already in context.
- 4
Outcomes
Measures, goals, assessments and participant voice gathered against the same structure.
- 5
Impact & reporting
See contribution across a programme, a contract, or the whole organisation.
Move beyond reporting what happened.
Understand how everyday mahi contributes to the wellbeing outcomes your organisation exists to support.
Ways of delivering
One platform. Many ways to deliver support.
TeAlaOla recognises that community service delivery does not happen through one type of appointment.
Individual & Family Support
Manage referrals, appointments, navigation, home visits, assessments, notes, plans, goals and follow-up.
Programmes & Group Sessions
Create programmes, enrol participants, schedule sessions, communicate at scale and capture attendance.Named, aggregate or hybrid attendance. Some sessions track every participant by name. A large community event captures totals and demographics only. Others need both — and one programme can move between them as it runs.
Community & Outreach
Capture outreach, events and community engagement without forcing every attendee to become an individual client record.
Different ways of working. One connected picture of service delivery.
Community app
Bring your services closer to your community.
Give people, whānau and aiga a branded digital experience connected directly to your organisation.
In the app, community members can
- Explore the services your organisation offers
- Discover and join programmes
- View upcoming sessions and appointments
- Complete consent and forms
- Receive reminders and updates
- Message their provider in-app
- View personalised plans
- Take part in goals and progress
- Access approved resources
Your organisation. Your community. Your app.
The app reflects your organisation — your brand, your terminology, the services and programmes you run, the community you serve and the languages they speak. Branding, wording and content are configuration rather than code, so your team can change them without waiting for an app-store release.
See the Community AppDesigned to speak the language of your community.
Language can flow through navigation, programme information, forms, communication templates and community-facing experiences, so people meet your services in words that are familiar to them.
English
English
The base every concept always has
Te Reo Māori
Māori
Wording in the platform dictionary
Gagana Sāmoa
Samoan
Wording in the platform dictionary
Lea faka-Tonga
Tongan
Registered, awaiting a translator
Wording is written, reviewed and approved inside your organisation, and the platform keeps the trail of who did which. TeAlaOla provides the structure — it does not supply, translate or endorse the words on your behalf.
Funding, outcomes and insight
From everyday mahi to meaningful insight.
TeAlaOla connects what teams deliver with the funding, outcomes and reporting behind it.
Service delivery
What was delivered, to whom, by whom and when — recorded once.
Funding
The contract, service line and funder the delivery belongs to.
Evidence
Measures, assessments, notes and participant voice gathered alongside it.
Outcomes
Progress against goals and the outcome areas your framework describes.
Reporting
Operational, contractual and governance views drawn from the same record.
Funding & Contracts
Connect programmes and services to funders, contracts, service specifications, targets and funding lines.
Claims & Finance
Capture service units, expenses, invoicing and claims using the delivery information already recorded. Works alongside Xero for accounting workflows — TeAlaOla does not replace it.
Outcomes & Evidence
Bring together measures, goals, participant voice and qualitative evidence.
Dashboards & Reporting
Give frontline teams, managers, executives, funders and governance appropriate visibility into performance and impact.
Capture the mahi once. Use it for delivery, evidence, funding and reporting.
See what TeAlaOla could look like for your organisation.
Whether you deliver individual support, whānau services, programmes, outreach or contract-funded community initiatives, TeAlaOla can adapt to the way your organisation works.